Collection Staff

Monitor and manage customer accounts receivable and outstanding balances.

Follow up with customers regarding overdue invoices and pending payments through phone, email, or other communication channels.

Prepare and send payment reminders, collection notices, and account statements.

Record and update customer payment information accurately in the system.

Reconcile incoming payments with outstanding invoices and identify discrepancies.

Coordinate with the Sales, Finance, and other relevant teams regarding payment status and customer accounts.

Maintain proper documentation of collection activities and customer communications.

Prepare regular reports on accounts receivable, outstanding balances, and collection progress.

Support other finance and accounting activities as required.

Bachelor’s degree in Accounting, Finance, Management, or a related field.

Minimum 2-3 years of experience in Accounts Receivable, Collection, Billing, or related positions.

Good understanding of accounts receivable and basic accounting principles.

Good communication and negotiation skills.

Detail-oriented, organized, and able to follow up consistently.

Proficient in Microsoft Excel and Microsoft Office.

Experience using ERP/accounting systems is preferred.

Able to work independently as well as collaboratively with other teams.

Willing to work in a fast-paced environment and handle multiple customer accounts.