firdausirizqi2
About Candidate
I am a graduate from Panca Marga University majoring in English
Literary. During my college period, I was also active in organizations
such as the Students’ Executive Board (BEM) as a coordinator of the
Academic Division. I also have 2 years of experience in process
Customer-facing, Customer Experience, and Customer Support. I was
doing some professional work such as a Client Relations Specialist at
PT. Teknologi Perdana Indonesia (Maxim Transportasi Online) and PT. Rumah Mebel
Nusantara (IKEA). Looking to continue to excel in client relationship management and
contribute to the success of a company.
Education
Work & Experience
Managed cash, credit, and checked 300 transactions swiftly and accurately per week. Provided excellent customer service by greeting customers, addressing inquiries, giving information on promotions and resolving complaints. Promoted products such as cross-sold products and introduced new items to customers.
Resolve client concerns and ensure client satisfaction by completing 75-100 low-complexity CRM tickets daily. Conduct call-out customers to clarify issues and perform telemarketing for targeted partners. Addressed customer complaints and mitigated dissatisfaction by employing timely and on point solutions on various media or platforms. Collect details and investigate the partner's unusual behavior in an order.
