CRM Staff / Digital Customer Service
Full-time · On-site
Expires: 30 Nov 2026
Roman is the main ceramic brand in Indonesia. With more than 40 years in business, it offers high-value products to meet...
Open position
Commercial · Jakarta › Jakarta Barat
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Review and verify the delivery plans that have been confirmed by the warehouse.
Provide timely delivery information and confirmations to customers.
Monitor daily deliveries to ensure they follow the approved delivery schedule.
Handle issues that arise during the delivery process, such as delays or customer complaints.
Coordinate effectively with the warehouse, logistics, sales, and customer service teams.
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Candidate must possess at least Bachelor degree in any field.
Having minimum 2 years experience in the related field (Sales Support, Sales Admin, Commercial Staff, customer service, call center, or a similar role.)
Detail Oriented, good communication skills, and able to work under pressure.
Excellent in Ms. Excel and Accounting Software (SAP) is a MUST
Prior experience working in fast paced and high volume environment will be a huge advantage.
Willing to be located in Meruya - Jakarta Barat
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